Frequently Asked Questions
Everything you need to know about your favorite anime loot and apparel.
What sizes are available for the apparel items?
We offer a wide range of sizes from XS to 4XL for most of our t-shirts and hoodies. Please refer to our detailed size chart on each product page to ensure the perfect fit for your style.
How long does shipping take for my Otaku Box?
Standard shipping typically takes 7-14 business days depending on your location. Once your box ships, you will receive a tracking number via email to monitor its journey.
Are the items inside the box officially licensed?
Yes! We pride ourselves on sourcing high-quality, authentic, and officially licensed merchandise to ensure you are supporting the original creators and receiving the best products.
What is your return policy for apparel and collectibles?
We accept returns on unworn apparel with tags attached within 30 days of delivery. Due to the surprise nature of our boxes, individual mystery items cannot be returned unless they arrive damaged.
Can I skip a month or cancel my subscription?
Absolutely. You can pause, skip, or cancel your subscription at any time through your account dashboard. Just make sure to make changes before your next billing date.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a seamless checkout experience.